Overview

Are you ready to help build something different?

If you’re passionate about people, community, and positive impact — and you’re excited by the chance to support Ecology’s first Community Branch — we’d love to hear from you.

We are now recruiting for an Ecology Community Engagement Manager in Porth.

This is a rare opportunity to play a key role in Ecology’s pioneering Community Branch in Porth — supporting local people, building relationships, and helping our mission reach further into the community.

Never heard of us? Don’t worry! At Ecology Building Society, we exist to do things differently. In a world that doesn’t always add up, we use the power of finance to help people, communities, and the planet thrive. Our Community Branch model is an innovative, people-first way of delivering value locally — bringing ethical finance, practical support, and positive impact into the heart of the community.

Now, we’re looking for a community-minded Ecology Community Engagement Manager to help bring this vision to life.

As Community Engagement Manager, you’ll work closely with the Branch Manager to support the successful operation and positive community impact of the Porth Community Branch.

You’ll be a visible representative of Ecology in the community — building relationships with local organisations, partners and community groups, while helping customers and visitors feel welcomed, supported and valued.

This is a key support role within the branch team. You’ll help strengthen Ecology’s local presence, enhance the customer experience and drive service and growth objectives.

  • Drive awareness of Ecology’s ethical products and services – grow the customer base and use of branch services such as OneBanx cash machines
  • Proactively build strong relationships with local organisations, community groups, potential customers, partners and stakeholders
  • Coordinate and deliver community-focused initiatives, such as information sessions, support signposting, workshops and events
  • Represent Ecology externally in a way that demonstrates our mission, values and commitment to sustainable finance through networking
  • Support a smooth, welcoming and inclusive experience for everyone using the Porth Community Banc branch
  • Identify opportunities to improve branch services, enhance customer satisfaction and add value for visitors
  • Help maintain a safe, secure and compliant operating environment in line with Ecology policies and procedures
  • Work with Head Office teams to maintain strong communication and ensure seamless handovers between the branch and central functions

Most importantly, you’ll help make Ecology’s values real for the people of Porth and beyond.

Who we are looking for:

Essential:

  • A proactive and positive, can-do attitude that reflects Ecology’s values
  • Strong customer focus and communication skills
  • Experience in business development and proactive activity to support growth
  • Excellent organisation and attention to detail
  • Confidence using your initiative to solve problems
  • Strong communication skills, both verbal and written, including confidence creating and delivering presentations
  • Welsh speaking

Desirable:

  • A good understanding of savings and mortgage products
  • Experience in financial services and customer service, including customer reviews and outbound calling
  • Good IT skills, including Microsoft Word, Powerpoint and Excel

You’ll be part of something new — helping Ecology grow its local impact while supporting a welcoming, values-led branch experience.

You’ll be part of an organisation that:

  • Champions fairness, openness, responsibility, cooperation and activism
  • Cares deeply about people, communities, and the planet
  • Encourages you to Own Your Impact, Deliver Together, Lead With Care, and Dare To Be Different
  • Empowers you to make meaningful, local change

This is a role for someone who believes in ethical finance, community connection, and doing business in a better way.

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You can view the full job description and requirements of the role on our website: https://www.ecology.co.uk/careers/ or contact hrteam@ecology.co.uk with any queries. ​

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